Service Advisor - Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India - Globe Toyota

Description

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pickup times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

• An associate's degree in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industryspecific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problemsolving skills.
• The ability to communicate with mechanics, customers, and management.

• Health insurance
• Provident Fund

• Day shift

• Performance bonus

• Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)