Chat Process Executive - Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India - Mind map IT Solutions

Mind map IT Solutions
Mind map IT Solutions
Verified Company
Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are looking for customer care chat representatives for a chat process (US/UK Process).

The job includes helping international clients over chat with their queries.


Key Responsibilities:


  • Handling customer queries on Web Chat, Emails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Key Performance Indicators:


  • Handle all queries in a polite, professional manner over the chat.
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
  • Educate customers on services and processes.
  • Escalate any issues to the Team Leader.
  • Achieve agreed KPIs and Objectives.
  • Adhere strictly to shift schedules.
  • Adhere to laid down internal policies, procedures and processes.
  • Work collaboratively with the team and team leaders.
  • Shift timings 8 pm to 5 am
  • Excellent communication and typing skills required.

Salary:
₹12, ₹20,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Internet reimbursement

Schedule:

  • Night shift

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)

Experience:


  • 1 year (preferred)
- total 1 year work (preferred)


Work Location:
One location
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