Service Advisor - Trichur, India - Eram Motors Pvt Ltd- Mahindra Dealers

Eram Motors Pvt Ltd- Mahindra Dealers
Eram Motors Pvt Ltd- Mahindra Dealers
Verified Company
Trichur, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

SERVICE ADVISOR

JOB DESCRIPTION :

SERVICE ADVISOR
Service Advisor is the most important interface at workshop between customer and dealership.

In his role he has to understand customer's need for vehicle attention as per his verbatim and translate that into a note on the repair order in a manner which communicates the right customer feedback to the shop floor for perfect diagnosis and repairs.


DUTIES AND RESPONSIBILITIES
Greet and welcome customers.

Open repair order, refer vehicle history.

Provide cost and time estimate, verify for campaigns.

Keep customer informed about progress of work or change in schedule if any

Coordination with floor & quality controller.

Invoice explanation, parts replaced explanation.

Help customer to make payments for services.

Clean car check verification.

Help in vehicle pick up when customer comes to take delivery

Ensure 100% Next Day Call (NDC) to customers.

CCCF closure.

Customer F2F.


SKILLS REQUIREMENT
Automobile passionate

Customer centric.

Good listener, good in probing.

Capture customer verbatim on job card.

Good communication skill, read, write & speak English and local language.

Knowledge of automobiles, computer literate and usage proficiency.

Proactive, friendly with data, can drive 4 wheeler.


Salary:
From ₹15,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Experience:

- total work: 1 year (preferred)


Ability to Commute:

  • Thrissur, Kerala (required)

Ability to Relocate:

  • Thrissur, Kerala: Relocate before starting work (required)

Work Location:
In person


Speak with the employer
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