Customer Care Executive - Mohali, India - JK HR Services

JK HR Services
JK HR Services
Verified Company
Mohali, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Greetings from JK HR Services


Roles and Responsibilities
Respond to customer inquiries and provide prompt and accurate information.

  • Resolve customer complaints in a professional and timely manner
  • Maintain a high level of product and service knowledge to effectively assist customers
  • Ensure customer satisfaction by exceeding their expectations
  • Escalate unresolved issues to the appropriate departments for further investigation
  • Document all customer interactions and maintain an accurate database
  • Collaborate with team members to improve overall customer support experience

Qualifications And Skills

  • Excellent verbal and written communication skills
  • Strong problemsolving and decisionmaking abilities
  • Ability to remain calm and professional in highpressure situations
  • Empathy and patience when dealing with customer concerns
  • Attention to detail and ability to multitask
  • Good computer skills and familiarity with customer support software
  • Ability to work well in a team environment

Additional Information

  • International voice/nonvoice process/Chat Process
  • Rotational shift (major evening and night)
  • Cabs available.
  • 5 days working

Job Types:
Full-time, Permanent, Fresher


Salary:
₹18, ₹36,000.00 per month


Benefits:


  • Paid sick time
  • Provident Fund

Schedule:

  • Evening shift
  • Monday to Friday
  • Rotational shift
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Ability to Commute:

  • Mohali, Punjab (required)

Ability to Relocate:

  • Mohali, Punjab: Relocate before starting work (required)

Work Location:
In person
More jobs from JK HR Services
See all jobs of JK HR Services