Require male documents Collection banking Sector - Hyderabad, Telangana, India - Squircle IT Consulting Services Pvt. Ltd

Squircle IT Consulting Services Pvt. Ltd

Verified Company

Hyderabad, Telangana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description:

Overview:

As a Document Collection Officer in the banking sector, you will be responsible for ensuring the timely and accurate collection of necessary documents from customers for various banking transactions and processes.

Your role will involve interacting with customers, coordinating with internal departments, and adhering to regulatory requirements.

Responsibilities:

Customer Interaction:
Communicating with customers to explain document requirements, answer queries, and assist in completing necessary forms.

Verification:
Verifying the authenticity and completeness of collected documents to ensure compliance with regulatory standards and internal policies.

Coordination:

Coordinating with different departments within the bank, such as credit, compliance, and operations, to facilitate the processing of collected documents and resolve any issues.

Compliance:
Ensuring strict adherence to regulatory guidelines and data protection laws while handling and storing customer documents.

Record Maintenance:
Maintaining accurate records of collected documents and updating internal systems with relevant information.

Efficiency Improvement:
Identifying opportunities to streamline document collection processes, reduce turnaround time, and enhance overall efficiency.

Customer Service:

Providing excellent customer service by addressing customer concerns professionally and maintaining a positive relationship throughout the document collection process.

Training:

Staying updated on changes in banking regulations, procedures, and document requirements through continuous learning and participating in training sessions provided by the bank.

Qualifications:

Education:
A high school diploma or equivalent qualification is typically required. Additional certifications or coursework related to banking, finance, or customer service are advantageous.

Communication Skills:
Strong verbal and written communication skills are essential for effectively interacting with customers and colleagues.

Attention to Detail:
Excellent attention to detail is crucial to ensure accuracy in document collection and verification processes.

Organizational Skills:
Ability to prioritize tasks, manage time efficiently, and handle multiple document collection requests simultaneously.

Compliance Knowledge:
Familiarity with banking regulations, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, is preferred.

Interpersonal Skills:
A friendly and professional demeanor with the ability to build rapport with customers and colleagues.

Problem-Solving Abilities:

Strong problem-solving skills to address customer inquiries and resolve any issues that may arise during the document collection process.

Integrity:
Demonstrated integrity and ethical behavior in handling sensitive customer information and maintaining confidentiality.

Adaptability:
Willingness to adapt to changing procedures, regulations, and technologies in the banking industry.

This job description provides a comprehensive overview of the responsibilities, qualifications, and skills required for a Document Collection Officer position in the banking sector.

Job Types:
Full-time, Permanent, Fresher

Pay:
₹15, ₹20,000.00 per month

Benefits: