Customer Service Executive - Mumbai, India - Tata Communications

Tata Communications

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Family Descriptor

Responsible for service assurance of various submarine cables & thirdparty providers capacity.
Responsible to handle trouble tickets and customer complaints from transmission NOC-SOC/Helpdesk and coordinate with different internal teams like NOC, CLS and external thirdparty providers for quick resolution.
Restore the normal service operation as quickly as possible during any unplanned interruption to service or reduction in the quality of service due to failure of cable system or equipment.
Basis knowledge of SDH, DWDM system and submarine cable operation.
Knowledge of various tools like Crammer system, CBOSS, REGI & Service Now ticketing tool.
Good communication skills and multitasking to handle to various task at same time.
Knowledge of Excel & PowerPoint presentation to prepare reports related to service assurance.
Able to work in 24*7 shift rotation pattern.

Broad outline of the Role

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Graduate with 04 years of experience

Other knowledge/skills

Demonstration of problemsolving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems

Key Responsibilities

Technical Competencies

Knowledge / Skills

Job Segment:
Help Desk, Information Technology, Technical Support, Customer Service, Technology, Operations