Academic Counsellor - Bengaluru, Karnataka, India - Nexus Consulting Solutions
Description
Purpose of the SSAO role:
ONLY FEMALE CANDIDATES ARE ELIGIBLE
The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.
As an SSAO, you are expected to:
- Ensure collection of outstanding fee from parents within the specified time.
- Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
- Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
- Ensure adherence to internal processes and compliances.
To be successful in the SSAO role you are required to have:
- An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
- Fluency in communication of English and Regional language.
Must have Attitude:
- Customer Orientation
- Sense of Ownership and Accountability.
- Result orientation
- Emotional intelligence for working in a Team.
Qualification:
- Must have bachelor's degree.
- Preferred BTech / MBA /Masters in Psychology, Education etc.
Experience:
- Previous experience in counselling of educational services.
- Previous experience of Business to Customer (B2C) sales across industries.
Key Interactions:
-
External
- Students, Parents & School's Representatives.
Internal
- Branch's Academic & Non-Academic teams.
- Regional Student Support Centre.
- Regional Sales & Operations Team.
Salary:
Up to ₹35,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Experience:
- Sales: 1 year (preferred)
Language:
- English (preferred)
- Any regional language (preferred)
- Malayalam (preferred)
Work Location:
In person
Speak with the employer
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