International Sales Associate - Kochi, India - Marine Hydrocolloids

Marine Hydrocolloids

Verified Company

Kochi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Maintain relationships with current clients and identify new prospects through, calls, website etc

Responsible to generate incremental profits to the organization from existing customers as well as new customers
Generate orders based on queries and ensure timely follow-up and co-ordination with existing/new customers on orders
Responsible for sending product introduction and rates for products requested by the customer
Responsible for sending quotations, proforma invoices and samples based on the specification, to the customer
Responsible for following-up with customers for payment collection thereby ensuring cash in-flow
Co-ordinate with Finance to confirm statement on payments and execute orders based on confirmation
Work with the quality department on customer specification and ensure samples are developed without delay for confirmation from the customer and follow-up for sample approval
Collect feedback from customers on sample trials to guarantee quality is maintained as per the required specification of each customer
Accountable for shipment and logistics of products by co-ordinating with production and logistics teams
Responsible for post sales services and client relationship management
Address customer queries and complaints and suggest improvement in terms of products and service quality
Support in export related purchase and liaison with shipping forwarder
Responsible for collecting customer feedback and take measures to improve Customer Satisfaction Index
Organize and co-ordinate with team to represent the organization for exhibitions and fairs at the International level
Responsible for following up on the Leads and exploring new business possibilities
Reduce Lead Response Time and review periodically
Responsible for documentation of country specific certification and renewal processes