Customer Support Associate - Bengaluru, India - Shoppre Global Private Limited

Shoppre Global Private Limited
Shoppre Global Private Limited
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position:
Customer Support Associate

About Shoppre:


Shoppre enables consumers & businesses across the globe to shop from any Indian online stores and get it delivered at their doorstep.

Established in 2017, Shoppre has been able to reach 140+ countries across the globe and is growing at almost 200% year-on-year.

Started by two women entrepreneurs, currently it's a young team of 60+ on this mission to simplify cross-border e-commerce.


Recent Press Coverage:

Website:

Responsibilities:

Ensuring a disciplined follow-up mechanism to acquire customers.

Devising new plans to attract new customers or old customers to make a transaction.

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Maintaining a pleasant working environment for your team.


Requirements:

Any Bachelor's Degree

Excellent interpersonal, written and oral communication skills.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

Freshers can apply.


Location:
Indian Shoppre Pvt Ltd,,#218/190, Outer Ring Road,Agara, Sector 1,H.S.R. Layout, Bengaluru , Karnataka, India.


Working hours: 2 Shifts ( 8 AM - 5 PM and 2 PM to 11 PM ). Rotational week-off


Work Type:
Work From Office


Job Types:
Full-time, Regular / Permanent


Salary:
₹15, ₹25,000.00 per month


Benefits:


  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service: 1 year (required)

Language:


  • English (required)
  • Hindi (required)

Shift availability:

  • Night Shift (required)

Speak with the employer
Application Deadline: 15/04/2023

Expected Start Date: 23/03/2023

  • Health insurance
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