Customer Service Executive - Nagpur, India - Actics Technologies Pvt. Ltd.

Actics Technologies Pvt. Ltd.
Actics Technologies Pvt. Ltd.
Verified Company
Nagpur, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

ob Description

Function:
Sales and Business → Customer Service

  • Customer Service
  • Customer Relationship
  • Customer Interaction
  • Key Account Management

Responsibilities:


  • Maintaining a positive, empathetic and professional attitude toward customers always.
  • Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
  • Communicating with customers through various channels.
  • Where possible create templates to be more effective.
  • Acknowledging and resolving customer complaints.
  • Complete understanding of products inside and out with ability to train the juniors.
  • Keeping records of customer interactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:


  • Willing to work in Night Shift.
  • Fluency in English

Salary:
₹12, ₹25,000.00 per month


Schedule:

  • Night shift
  • US shift

Ability to commute/relocate:

  • Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

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