Service Desk and Itil - Bengaluru, India - Sampoorna Computer People

Sampoorna Computer People

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary

Experience:
4 Years

Location:
Bangalore

Designation:

Service desk and ITIL (L1) - A.Con - Bangalore

Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MCA

Educational Level:

Graduate/Bachelors

Industrial Type:
IT-Software/Software Services

Functional Area:
IT Software - Other

Key Skills:
ServiceNow, Jira, Confluence

Job Post Date:
Monday, January 9, 2023

Company Description

Our Client in India is one of the leading providers of risk, financial services and business advisory, internal audit, corporate governance, and tax and regulatory services. Our Client was established in India in September 1993, and has rapidly built a significant competitive presence in the country. The firm operates from its offices in Mumbai, Pune, Delhi, Kolkata, Chennai, Bangalore, Hyderabad, Kochi, Chandigarh and Ahmedabad, and offers its clients a full range of services, including financial and business advisory, tax and regulatory. Our client has their client base of over 2700 companies. Their global approach to service delivery helps provide valueadded services to clients. The firm serves leading information technology companies and has a strong presence in the financial services sector in India while serving a number of market leaders in other industry segments.
JOB DESCRIPTION & QUALIFICATIONS:
Provide Level1 technical and basic procedural support to Spectrum client users for IDD, VRM, CPM, KLT and TCM using our service management system.
Perform Initial Diagnosis on Incident leveraging Knowledge Base and designate tickets as FLR/FCR eligible/completed, if appropriate
Communicate moderately complex or technical information, ideas and results effectively in both oral and written form.
Escalate support issues to the appropriate Level 2 and Level 3 technical groups for ticket remediation
Create and log Problem Records for all Incidents where a Root Cause Analysis and remediation is required by Problem Management
Augment the knowledge base by associating tickets to appropriate articles and recording standard resolution steps in the form of readily available knowledge objects
Interface with solution specific engineering & delivery teams on queries for outstanding support issues
Work collaboratively with other agents to resolve support issues
Basic ITIL knowledge
Experience with Microsoft office
Experience with Outlook
Good understanding of ServiceNow Jira, Confluence
Strong Communication (oral/written)
Knowledge Base Creation
Report Creation