Field Executive - Bengaluru, India - Xperteez Technology Pvt Ltd

Xperteez Technology Pvt Ltd

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Field Executive ORGANISATIONAL CONTEXT

Job Title:

Field Executive

Grade/ Designation:

Department:

Collections

Head Office/ Region/Cluster
Cluster

Business Vertical
Personal Loan

Location
Bangalore/Chennai/Hyderabad

Organization chart indicates the position in the organization

Reports to

Field Collection Manager / Team Leader Collection
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JOB SUMMARY
This is a Field Ops role for performing collections and customer onboarding activities entailed below:

CUSTOMER ONBOARDING

Inperson field visits to customer locationsinteracting with and gathering relevant information
Filling detailed feedback on customer interaction, tracing and capturing accurate addresses
Responsibly driving interaction and representing the company as the first touchpoint
Interact politely with the customer, treating them with respect and consideration for address verification process
Interact with customer's family members or relatives in case customer is not available at address to capture additional details
Ensure adherence to defined SOP for each customer visit

COLLECTIONS (LOAN RECOVERY)

Followup with default customer for recovery of overdue amount as per the allocation
Ensure that Customer is treated well during the Overdue Follow up
Motivate the customers to make on time repayment
Trace out the absconded default customers and initiate recovery process
Ensure that collection process and legal guidelines to be adhered
Ensure the weekly/monthly collection target is met
Update the status of repayment to the appointed representative of the company
Maintain fair collection practices while dealing with customers
Issue the notices to the customers at different stages with details of further course of action
Understand the customer's situation and adopt various strategies for collection
Complete administrative work related to collection such as updating delinquent account history and daily update in the Company software for all customers
Interact with different company representatives at appropriate verticals and if required engage them for collections

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PRIMARY RESPONSIBILITIES

CUSTOMER ONBOARDING
Inperson field visits to customer locationsinteracting with and gathering relevant information
Filling detailed feedback on customer interaction, tracing and capturing accurate addresses
Meeting daily, weekly, and monthly planned visit targets
Responsibly driving interaction and representing the company as the first touchpoint
Adhering to defined dresscode
Make visits to allocated cases for verifying address of customer
Meet customer inperson and gather feedback and additional details
Update addresses by calling customer if addresses are not verified
Interact politely with the customer, treating them with respect and consideration for address verification process
Interact with customer's family members or relatives in case customer is not available at address to capture additional details
Ensure adherence to defined SOP for each customer visit
Capture and upload photo at the time of each address verification
Do not share any customer data or information with 3P and ensure compliance adherence at all points
COLLECTIONS (LOAN RECOVERY)
Followup with default customer for recovery of overdue amount as per the allocation
Early morning visits at 8:00 AM
Ensure that Customer is treated well during the Overdue Follow up
Motivate the customers to make on time repayment
Trace out the absconded default customers and initiate recovery process
Ensure that collection process and legal guidelines to be adhered
Initiate the process of reporting full details about nonpayment customers for action plan
Ensure the weekly/monthly collection target is met
Follow up with the customers to collect the repayment from the customer
Update the status of repayment to the appointed representative of the company
Update the details of the interaction with the customer in the Longhorn / Field app for field executives
Communicate with customers about the consequences of nonpayment
Initiate the legal process in case of nonrepayment based on the document available with the organization
Maintain fair collection practices while dealing with customers
Contact people other than the customers only to locate the borrower
Issue the notices to the customers at different stages with details of further course of action
Understand the customer's situation and adopt various strategies for collection
Complete administrative work related to collection such as updating delinquent account history and daily update in the Longhorn software for all customers
Review cases with the appointed representative of the company before taking further course of action
Report any fraud identified in the field to vigilance
Interact with different company representatives at appropriate verticals and if required engage them for colle