Customer Service Officer - Ahmedabad, India - Medipharma Konnect

Medipharma Konnect

Verified Company

Ahmedabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Answer phone calls in a more professional manner and provide information about products and services as required by the callers

They are responsible for obtaining details of customer complaints
Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly
Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
Identify tasks critical to keeping customer satisfaction levels in check
Network with various departments and groups that are involved in customer support, orders, and processing
Ensure maximized productivity and minimized costs

Job Types:
Full-time, Permanent

Salary:
₹15, ₹35,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

- total work: 1 year (preferred)

Language:

Speak with the employer

Medsmart- Sales