Customer Care Executive - Malappuram, India - KCM APPLIANCES PVT - Impex
Description
Manage large amounts of incoming phone calls- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Min 1 year experience
- System knowledge
- Bachelors degree preferable
- Able to handle /fluency in multi languages
- Malayalam, Hindi ,English ,Tamil
Job Types:
Permanent, Full-time
Salary:
₹10, ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Quarterly bonus
- Yearly bonus
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 1 year (preferred)
- Total work: 1 year (preferred)
- Customer care executive: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
- Tamil (preferred)
Ability to Commute:
- Malappuram, Kerala (preferred)
Ability to Relocate:
- Malappuram, Kerala: Relocate before starting work (preferred)
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