Client Service Associate - Mumbai, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Core Requirements:

Financial Services background within Custody or Investment Bank environment with 78 yrs of experience in Trade Management / Cash Management
Or Asset Services domain.
Strong Executive presence & interpersonal skills
Strong Business communication skills both verbal and written
Demonstrates strategic and analytical thinking
Successful performance in a risk based environment with a proven track record of risk reduction
Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently
Demonstrated experience of multitasking and effective time management with attention to detail in a fast paced environment
Must have good knowledge of Microsoft Office skills: Excel, Word and PowerPoint, Tableau (added advantage)
Strong time management skills required to meet the internal and external deadlines/cutoffs

Shift

US Shift

Key Responsibilities

Has to be extremely clientfocused and resultoriented in approach. We are looking for a Client Services Manager who can help maintain existing business with current and act as liaison between the client & the Bank to remediate issues.
Hands on Manager with sound People Management skills and focus on grooming and developing diverse talent
Exhibits boundaryless behavior, proactive and ability to work with Global teams in a matrix organization environment
Ability to see the big picture and escalate quickly during critical situations
Should possess experience of working on voluntary\\mandatory Corporate Actions or Income related processes
OR:
Trade management/ Cash management
Day to day inquiry management & resolution of escalated client exceptions. On a daily basis ensure timely and accurate responses executed on Custody Enquiries received and logged, in line with documented procedures and controls
Ensure all open enquiries are managed, and ownership maintained, so that cases are updated and closed in a timely manner according to case management best practices and case status policy
Work alongside a team of 1015 professionals with managing daytoday efforts
Host Review meetings with the client(s) & drive improvement/ efficiency opportunities.
Execute forward thinking to maintain response quality and completeness to prevent case reopening.
Publishing / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behavior. Ensure follow up and escalate for all ageing items.
Identify and innovate any process / procedural changes required as driven by the clients, markets or business functions.
Ideas for process improvement and partner with internal stakeholders to closure
Take full responsibility for adherence to all departmental best practices, procedures, policies, checkpoints and controls.
Demonstrated experience of multitasking and effective time management with attention to detail in a fast paced environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.