Officer/executive - Customer Service/ Ramp - Delhi, India - Indigo Airlines

Indigo Airlines

Verified Company

Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position -
**Officer/Executive - Customer Service/ Ramp/ Security - Delhi

Job Location - Delhi

Date of Interview - 4th Jan'2023

Interview Time - 10:00 AM to 7:00 PM

Interview Venue:

-
Fortune Select Global, Global Arcade, M.G. Road, Gurgaon , Haryana

Mandatory Documents required during interview. (Both Original & Photocopy)

CV
PAN Card
Adhaar Card ( with Address)
Passport ( with Address)
Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

Eligibility Criteria:

3.

Desired Skills:
Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

Airport Operations Experience Preferred.
No Visible Tattoo marks/ body art

Requirement:

A

Mandatory Requirements:
a)
For Customer Service - Good Communication, Pleasing Personality

b)
For Security - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

c)
For Ramp - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

d)
For Cargo:
- efficient handling of outbound (domestic / international cargo) from the station and handling of inbound cargo arriving at the station.

B

Preferable Requirement:
a)
For Customer Service - Well versed in Customer Dealing

b)
For Security - BASIC AVSEC, Screener, NCC Background

c)
For Ramp - Load & Trim License, 12th Science Background

Job Description -

Security -
**Screeners & Basic Avsec certification preferred

**Primary Responsibility: You will be responsible for implementation of security policy and procedures laid down by the Company.

**Mission: To secure

Safe operation
Punctuality
Customer Satisfaction
Team efficiency
Cost control
Secure good working atmosphere and environment

**Focus: Manage safe and secure operations in accordance with security program and applicable procedures.

**Functional Responsibilities: - Maintain standards as per Company requirements

Ensure effective threat assessment and response capability
Achieve department goals and follow up
Perform duties as per the Security Programme.
Maintain performance standards and follow up with your shift
Monitor continuously the Quality System and the level of conformance
Secure quality levels
Optimize resource
Aware of Emergency Response Procedures, rules and regulations
Acquire and maintain necessary skills required to perform job functions
Maintain work procedures as per company requirements
Carry out development dialogue with the Team leaders
Control theft and pilferage of company property

Customer Service -

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing: - Making reservations across the counter

Selling of tickets.
Remitting cash to the concerned department.
Answering customer queries over the telephone.

**Departures

Attend the pre flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.

**Arrivals

To assist customers with special requests.
To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
Coordination with the baggage vendor for the damaged bags.
Follow up with the enroute stations regarding lost baggage.

**Post flight departure

Filing of all necessary flight papers
Any other responsibility assigned by the management from time to time

**"Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives."

Ramp -
**L&T & LO certification preferred

Confirm the ETA of the flight from OCC or System (Navitaire).
Take the bay no. from Apron and convey it to all the stations on R.T.
Ensure that you are at the bay D20 mins with all the equipments required.
Note down the Touch down and Chocks and convey it on R.T.
Allign the ramp properly.
Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
After departure make sure that all the equipments are sent back to the transport yard.
Fill the ramp filling.
During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid do