International Customer Services - Mumbai, India - Europ Assistance

Europ Assistance

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position:
Customer service

Experience:
min 6 months

Immediate Joining

Qualification:
Any Graduate

Minimum 6 months of experience in customer service

Should have experience in

Voice Inbound
Solving customer queries/ Complaints

Maintaining a positive, empathetic and professional attitude toward customers always.

Assisting HNI client with their request with an aim of providing best possible experience.

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Processing bookings and making travel arrangements, hotel bookings & other additional on tour services
:

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Strong destination knowledge along with expertise in negotiating rates with suppliers.

- Itinerary planning, product and brochure designing.
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Coordinate service requests between customers, providers & internal operations team from first call to case closure:

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Should have experience in Voice & Chat Process:

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Ensure customer satisfaction and provide professional customer support and maintain relationship with customer.

- Knowledgeable about Travel destinations, good at itinerary planning and adept at online software support

Essential Duties/Responsibilities: