Customer Support Executive - Delhi, India - SACHEEROME PVT. LTD

SACHEEROME PVT. LTD
SACHEEROME PVT. LTD
Verified Company
Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support Executive

Responsibilities:


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Requirements:


  • A bachelor's degree in administration or a related field.
  • A minimum of 2 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Salary:
₹11, ₹20,000.00 per month


Benefits:


  • Food provided

Schedule:

  • Day shift

Ability to commute/relocate:

  • Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 2 years (required)

Language:


  • Hindi (preferred)
  • English (required)

Speak with the employer
More jobs from SACHEEROME PVT. LTD
See all jobs of SACHEEROME PVT. LTD