Call Centre Supervisor - Mumbai, India - Morpheus Human Consulting

Morpheus Human Consulting

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Reference Code:

Job Title:

**Call Centre Supervisor

Housing Finance

Mumbai
**- Category:

Housing Finance
Job Description:
Our client is a nonbanking finance company "NBFC" registered with the Reserve Bank of India as a systemically important nondeposit taking company. They provide structured term financing solutions to corporates, used and new Vehicle Financing for transporters, Home Finance through our whollyowned subsidiary organization and loans to SME borrowers in India.
Established as a strong player in the Corporate Lending and SME lending space, in 2017 we made our foray into the retail lending space launching 2 products
Home Finance and Vehicle Finance. With established players already jostling for space in this segment, we had to be focused on increasing our retail footprint swiftly and surely.
Being a part of this team gives you an opportunity to excel at what you do and provide solutions that make you an integral part of our growth story.
Job Title:

Call Centre Supervisor

Housing Finance
Mumbai
Job Responsibility:
Hiring, training, coaching, and leading call centre representatives as they provide support for customers.
Answering representatives' questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trendsmand establishing call centre goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Authorizing replacements or refunds.
Taking on other tasks or projects to support employees, other managers, and call centre operations.
Key Skills:
Mandatory:
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problemsolving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Polite, professional phone voice

Industry:
Open

Gender: Open
Experience: 35 years work experience
Job Location: Andheri, Mumbai

Working Days: 5 days

Qualification: Graduate
Notice Period: Immediate to 30 days
About Morpheus Consulting:
Recruitment is a people-focused business
our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.-
Location:
Mumbai
Required Experience:
35 yrs
Positions:
1