Customer Service Assistant - JP Nagar, Bengaluru, Karnataka, India - Accrete Globus Technology

Accrete Globus Technology
Accrete Globus Technology
Verified Company
JP Nagar, Bengaluru, Karnataka, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

COMPANY PROFILE


Accrete Globus Technology is an India based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool.

The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.


Company URL:
Our Product : 6Orbit ()


Location:

Bangalore

  • 3
  • Handle escalation calls from L1 team and addressing the issues of the customers in a time
bound manner.


  • Proper follow up for new module training and enhanced technical troubleshooting on the customer's system.
  • Need to travel to client location for 30% of the time to help gather new points and solve
existing repeated issues


  • Need to have a solid understanding of ERP systems and good knowledge of accounting
software.


  • Should be able to handle unassigned escalations and resolve them within the given time
frame


  • Would need to meet newly on boarded clients and welcome them on board and handle their new training requirements once the clients have gone live on the system.

Requirements:


  • Need to have at least - 5 years of experience in an ERP based environment with more
emphasis on accounting and technical service.


  • Experience in ERP systems, knowledge of taxes, TCS ,TDS, GSTR reports, accounting terms is essential
  • Should have excellent communication and written skills in English and Hindi along with any of the following regional languages as well - Tamil / Telugu / Kannada / Malayalam / Marathi
  • Need to be able to be available on calls for longer bouts in a day and needs to work 6 days a week
  • Should have a go-setter attitude and should have a bold presentation personality
  • Good analytical and reasoning skills
  • Must posses a two wheeler and have a valid driving license (for travel within the city)

Salary:
₹300, ₹500,000.00 per year


Benefits:


  • Cell phone reimbursement
  • Provident Fund

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Work Location:
In person


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