Opening for Client Service Executive - Chandigarh, India - Cogniter Technologies

Cogniter Technologies
Cogniter Technologies
Verified Company
Chandigarh, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Skills:


  • Job Title: Client Service Executive
  • Location: Chandigarh, India
  • Experience: 26 years
  • Job Summary:
  • We are seeking a highly motivated and skilled Client Service Executive to join our dynamic team in Chandigarh. As a Client Service Executive, you will be responsible for providing exceptional customer service by assisting customers and employees in identifying software-related issues and offering suitable solutions. Additionally, you will be involved in maintaining customer records, conducting software demonstrations, updating self-help manuals, and ensuring customer satisfaction with our products.
  • Responsibilities:
  • Software Support: Interact with customers and employees to understand and address their softwarerelated problems effectively. Troubleshoot technical issues and provide appropriate solutions to ensure smooth software usage.
  • Query Logging and

Record Keeping:
Efficiently log and maintain a comprehensive record of customer and employee queries, resolutions, and interactions in the CRM system

  • Software Demonstrations:
Conduct software demonstrations to showcase product features and functionality to potential customers and employees, ensuring a clear understanding of the software's capabilities

  • Self-Help Manual Maintenance:
Regularly update and improve the self-help manual to empower customers and employees to troubleshoot and resolve simple software issues independently

  • In-Depth Software Understanding:
Develop a thorough understanding of the software products offered to customers, allowing you to provide accurate guidance and support

  • Assess IT Knowledge Levels:

Evaluate the IT knowledge levels of customers and employees to tailor support interactions accordingly and provide appropriate training when necessary.

- Logical Thinking and

Problem Solving:
Utilize strong analytical and problem-solving skills to identify and resolve complex software-related issues promptly and effectively

  • Excellent Communication:
Exhibit exceptional communication skills, both written and verbal, to interact professionally and courteously with customers and employees, ensuring a positive customer experience

  • Handling Difficult Callers:
Demonstrate the ability to handle challenging situations and difficult callers with patience, empathy, and a focus on finding effective solutions

  • US Shift Compatibility:
Willingness to work in the U.S. shift, including evenings and weekends, to support customers across different time zones.- Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven work experience of 2-4 years in a client service or technical support role, preferably in the software industry.
  • Strong knowledge of software products and an aptitude for understanding technical concepts.
  • Proficiency in using CRM software and other relevant tools for query management and customer support.
  • Excellent analytical skills and the ability to think critically to solve complex problems.
  • Outstanding communication skills, both written and verbal, with a customer-focused approach.
  • Demonstrated ability to adapt to changing technologies and learn new software quickly.
  • Patience, empathy, and a positive attitude towards customers and colleagues.
  • Ability to work independently and as part of a team, with a strong sense of responsibility.
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