Student Counsellor - Bengaluru, India - Scaler Academy

Scaler Academy

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

About the role - Student Counsellor

Key responsibilities:

Proactively reach out to learners with low adherence and inactivity.
Help address their concerns and limitations and carve out workable solutions for the learners.
Being able to problem solve on the go with the learners and assist them in building action plans.
Coordinate with other teams to provide swift resolution.
Listen and act as active stakeholders to bring about mutual success for the learners and Scaler.
Collecting feedback from students & stakeholders and float them to senior management to reduce recurrence and future dropoff from other learners.
Execute and deliver process adherence as laid down by the management, keeping proactive outreach in mind.

Required Skills and Qualifications:

Bachelor's degree in a relevant field or equivalent work experience.
More than 1.5 years of experience in customer relations, customer support, or a related role.
Exposure to voice support is mandatory.
Excellent communication skills coupled with being able to listen, in detail and carefully.
Empathetic and customerfocused with the ability to defuse challenging situations.
Detailoriented with strong organizational and documentation skills.
A 'getitdone' rather than a 'waitforperfection' attitude.

Job Types:
Full-time, Permanent

Salary:
₹400, ₹600,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Education:

Experience:

- total work: 1 year (preferred)

Ability to Commute:

Ability to Relocate:

Deputy Chief