Customer Success Executive - Bengaluru, India - DrinkPrime
Description
About DrinkPrime:
DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India.
Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink.
Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.
At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India.
What will you be doing
- Provide help and advice to customers using DrinkPrime's protocols or services;
- Communicate courteously with customers;
- Handle customer complaints/inquiries or requests;
- Keep accurate records of discussions or correspondence with customers;
- Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution;
- Finding ways to measure customer satisfaction and improve services.
What we need in you.
- Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.
- Good to have chat experience (Optional)
- Excellent English communication skills
- Strong sense of customer empathy
- Creativity and a good sense of humour will be an added advantage
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