Operations Executive- Osm Support Hub - Gurugram, Haryana, India - IDP Education Ltd
Description
KEY RESPONSIBILITIES:
- End to end management of test cycle completions
- 0% tolerance, deviation to any laid down processes.
- Ensure adherence to quality standards as defined by IELTS Manuals of Procedure and any IELTS Australia directives.
- Internal Communication of IELTS Volumes
- Prompt communication with test centres, SEMA, PSN and QNC, Service Desk to ensure passing of necessary information and quick replies to stake holders.
- Update test centres about successful reconciliation after all sessions have been reconciled
- Timely issuance of monitoring advice to test centers for completing speaking results.
- Demonstrates Customer Service levels in line with IDP Education's values.
- Monitoring of error logs
- System Update and Tracking
- IELTS paper Scanning Support
PERSON SPECIFICATION
- Strong Oral and Written Communication
- Great Customer Service Skills
- Knowledge of MS office (MS Excel in Specific)
- Technically sound to adopt latest software
- Proactive approach in meeting the SLAs.
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