Process Trainer(Call Center) - Amritsar, Punjab, India - Space5

Space5
Space5
Verified Company
Amritsar, Punjab, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities

  • Developing call centers' education materials, such as digital presentations, howto manuals, and instructional videos.
  • Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
  • Scheduling and conducting training sessions on various topics to prepare and support new employees.
  • Training experienced employees on new or updated call center procedures to improve their performance.
  • Observing the daily operations of call center employees and identifying any areas of improvement.
  • Liaising with team leaders and managers to conduct onthejob coaching.
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports.
  • Creating and managing the training budget.
  • Ensuring employees keep up their productivity and maintain high levels of client satisfaction.

Trainer Requirements:


  • A bachelor's degree in business, IT, English, or a related field.
  • At least 2 years of experience working as a call center trainer or team leader.
  • Excellent knowledge of sales techniques and customer service best practices.
  • Strong teaching abilities and mentoring skills.
  • Good communication, interpersonal, and conflictresolution skills.
  • Ability to provide leadership to personnel in a fastpaced and stressful work environment
  • Full Handson MS Office, such as making PPTs, Excel Reports, and MS word Files.

Remunerations

  • Industry standard growth is awarded to all the employees of the company
  • 1020% hike biannually
  • Extremely positive work environment
  • Employee stock options to high performers
  • Other statutory guidelines and benefits can be discussed and detailed post interviews

_Location:
Amritsar Branch Office_

COMPANY:

FOUNDER:

WEBSITE:

Salary:
₹18, ₹25,000.00 per year
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