Product Support Executive - Hyderabad, India - Gravity Cybertech Private Limited

Gravity Cybertech Private Limited
Gravity Cybertech Private Limited
Verified Company
Hyderabad, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Experience:
1-5 Years


Location:
Hyderabad


Notice Period:
immediate Joiners or 7 days of NP


Shifts:
Rotational Shifts (No Transport Facility)


Summary:

Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds, and other queries. Must be willing to work in a 24/7 on-call rotation.


Responsibilities:


  • Informs clients by explaining product; answering questions; providing information.
  • To ensure that all customers have the best possible experience of our product.
  • To be a proactive member of the customer support team and support all calls.
  • In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role.
  • Interact with the customers and communicate details around the company and app as and when required.

Required Skills:


  • 15 years of experience in
    call center and
    customer support.
-
International customer support of inbound experience preferred.

  • Excellent written and verbal communication is required together with good interpersonal skills.

Benefits:


  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational shift

Application Question(s):

  • How many years of international calling experience do you have?

Experience:

- total service: 1 year (preferred)

  • Customer support: 1 year (preferred)

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