Client Servicing Executive - Mumbai, Maharashtra, India - HR POWER PAK

HR POWER PAK

Verified Company

Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Position:
Client servicing

Location:
Kandivali

Experience: 1- 3 years

Position Overview:

Responsibilities:

Serve as the primary point of contact for assigned clients, building and maintaining strong relationships through regular communication and engagement.
Understand clients' needs, objectives, and challenges, and proactively identify opportunities to add value and address their concerns.
Coordinate with internal teams to ensure timely delivery of products/services and resolution of client issues, acting as a liaison between clients and internal stakeholders.
Conduct regular client meetings and presentations to provide updates on project status, discuss progress, and gather feedback.
Collaborate with sales teams to identify new business opportunities and expand existing accounts through upselling and crossselling initiatives.
Prepare and present proposals, contracts, and pricing agreements to clients, negotiating terms and terms and conditions as needed to secure contracts.
Monitor and analyze key performance indicators (KPIs) to evaluate client satisfaction, retention, and profitability, identifying areas for improvement and implementing corrective actions.
Stay updated on industry trends, market conditions, and competitor activities, providing insights and recommendations to clients to help them stay ahead of the curve.
Ensure compliance with company policies, procedures, and regulatory requirements in all client interactions and business activities.
Provide timely and accurate reporting to management on client status, revenue forecasts, and business development initiatives.

Requirements:

Bachelor's degree in Business Administration, Marketing, or related field.
Proven experience in client servicing, account management, or sales roles, preferably in a [industry or sector] environment.
Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and colleagues.
Excellent negotiation and problemsolving abilities, with a focus on delivering solutions that meet clients' needs and objectives.
Ability to work independently and as part of a team, managing multiple priorities and deadlines in a fastpaced environment.
Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot) for managing client interactions and tracking sales activities.
Detailoriented with a commitment to accuracy and quality in client communications and documentation.
Strong business acumen and understanding of financial principles and metrics related to client profitability and revenue growth.
Positive attitude, resilience, and adaptability to navigate challenges and setbacks in client relationships.

Salary:
₹20, ₹38,430.55 per month

Schedule: