Admin Assistant - Delhi, Delhi, India - Pine & Drew
2 weeks ago
Description
Job Title:
Ecommerce Administrator
Overview:
As an Ecommerce Administrator, you will play a crucial role in managing our online retail operations, ensuring smooth inventory management and efficient order fulfillment processes.
You will be responsible for maintaining accurate product listings, managing inventory levels, and coordinating order processing to deliver exceptional customer experiences.
Key Responsibilities:
1.
Inventory Management:
- Monitor inventory levels across multiple platforms and warehouses.
- Coordinate with suppliers to ensure timely replenishment of stock.
- Conduct regular audits to ensure accuracy of inventory records.
- Implement strategies to minimize stockouts and overstock situations.
Product Listing and Maintenance:
- Create and update product listings on various ecommerce platforms.
- Optimize product descriptions, images, and other content for maximum visibility and sales.
- Ensure consistency and accuracy of product information across all channels.
- Monitor product performance and make recommendations for improvements.
Order Processing and Fulfillment:
- Process incoming orders promptly and accurately.
- Coordinate order fulfillment, including picking, packing, and shipping.
- Communicate with customers regarding order status, tracking information, and any issues or delays.
- Work closely with shipping carriers to negotiate rates and resolve delivery issues.
Customer Service Support:
- Provide timely and helpful responses to customer inquiries related to orders, products, and shipments.
- Address customer concerns or complaints in a professional and empathetic manner.
- Collaborate with the customer service team to resolve escalated issues effectively.
Data Analysis and Reporting:
- Generate regular reports on inventory levels, sales performance, and order metrics.
- Analyze data to identify trends, opportunities, and areas for improvement.
- Make datadriven recommendations to optimize inventory management and order fulfillment processes.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in ecommerce operations, inventory management, or order fulfillment.
- Proficiency in ecommerce platforms such as Shopify, WooCommerce, or Magento.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and prioritize tasks effectively.
- Analytical mindset with the ability to interpret data and make informed decisions.
Additional Requirements:
- Familiarity with shipping logistics and carrier services.
- Knowledge of inventory management software and tools.
- Understanding of online retail best practices and industry trends.
- Ability to adapt to a fastpaced and dynamic work environment.
- Willingness to learn and stay updated on emerging ecommerce technologies and strategies.
Join Our Team:
Pay:
₹15, ₹25,000.00 per month
Benefits:
- Paid time off
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
Language:
- Hindi (preferred)
- English (required)
Work Location:
In person
Application Deadline: 17/05/2024
Expected Start Date: 20/05/2024
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