Customer Service Executive - Ahmedabad, Gujarat, India - Chinmay Finlease Limited

Chinmay Finlease Limited
Chinmay Finlease Limited
Verified Company
Ahmedabad, Gujarat, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Resolving Issues:
Assisting customers in resolving issues or complaints they may have with products or services, ensuring a satisfactory resolution.
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Providing Information: Offering product or service information to customers, including features, pricing, availability, and promotions.
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Processing Orders: Handling order processing, including taking orders, processing payments, and coordinating shipping or delivery.
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Technical Support: Providing basic technical support to customers who may be experiencing issues with products or services.
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Escalating Complex Issues: Escalating unresolved or complex issues to higher levels of support or management for resolution.
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Maintaining Records: Documenting customer interactions, transactions, inquiries, and complaints accurately in the company's CRM (Customer Relationship Management) system.
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Customer Feedback: Gathering and documenting customer feedback to help improve products, services, and overall customer experience.
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Training and Development: Participating in ongoing training and development programs to stay updated on product knowledge, company policies, and customer service best practices.


Pay:
₹20, ₹35,000.00 per month


Benefits:


  • Health insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • What is your current CTC?
  • What is your expected CTC?

Education:


  • Bachelor's (preferred)

Work Location:
In person
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