Bid Support and Partner Governance Professional - Bengaluru, India - BT Group

BT Group

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Bid Support and Partner Governance Professional

Job Req ID:11633
Posting Date:16-Feb-2023
Function:Customer Service
Location:12 Bannerghatta Road, Bengaluru, India
Salary:Competitive
Bid Support and Partner Governance Professional

Recruiter:
Jivanshu Singh

Hiring Manager:
Leit Pung Wong

Career Grade:
E

Internal Closing Date: 02-Feb-23

Location:
Bangalore

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

ACCOUNTABILITIES:

Provides CPE, Field Services & Maintenance Solutions
Support BT's Win New Business process
Respond, identify and mitigate any commercial and delivery risk in RFP/RFI
Create proposal/presentation for CPE & FS solution and present to customer (if necessary)
Ownership and creation of highlevel plans, risks and issues logs issue log, ensuring all direct or indirect teams are aligned and delivering to the plan
Manage and execute key programs that optimize services globally, such as Call-Off PO rollout program, nonPreferred supplier novation, etc
Develop strong partnerships with various business units to optimize services, suppliers' performance and increase right firsttime outcomes and support the launch of new products
Responsible for CPE & Field Engineering suppliers' performance

Leadership

Lead a small team of operational support and Partner optimisation commercial team, making clear links to the Service vision and the team purpose
Maintain very strong stakeholder relationships across a complex organisation, both within Global and across Group functions (e.g. Procurement, Product Line, Cisco Alliance team, Win New Business team)
Change Agent
Team Coach
Customer Champion

Business Impact:
High impact on customer satisfaction and retention of contracts
Technical Skills and Experience:

At least 7 years of relevant experience
Business acumen and evidencebased decision making: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy,
Storytelling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
Demonstrate business value added to complex bids and creative solutioning
Building great relationships on a global scale across large teams, key internal stakeholders, external partners and customers, driving operational and commercial outcomes.
Excellent general knowledge of WAN, LAN, Cisco Products, Security, Field Services & Maintenance products, BT's compliance trading model

Knowledge of other BT portfolio such as Cloud Compute, data centre solutions will be advantageous

Soft Skills:

Excellent communication, Interpersonal and Negotiation skills internally, analytical thinking and customer facing
Collaborative Partnering with all the right people
Managing internal and external stakeholders
Selfstarter, able to work with mínimal guidance and supervision
Teamplayer with good coaching skills, eager to learn and also share skills and experience
Enthusiastic and proactive with a desire to improve service for the customer, and other internal users
Keen learner and support CI environment

Qualifications:

Comfortable to engage customer to understand the requirement and has a discussion with the customer on the solution that BT is proposing during a RFP
Responding to RFP, identifying and mitigating commercial and delivery risks
Work with Solution Architect, Service Designers, Quoting team, Bid Managers, Sales and Sales Specialist on a major bid
Supplier's performance management
Launching of new BT Products
CPE & Field Engineering operational experience

Preffered

Strong understanding of engineering in telecoms
Good grasp and understanding of logistics and supply chains
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll i