Associate - Kolkata, West Bengal, India - Wipro Limited

Wipro Limited

Verified Company

Kolkata, West Bengal, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Kolkata, India

Job Description:

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Roles & Responsibilities:

Customer relationship administration
Meeting Customer's expectations / targets / metrics / Key Performance Indicators
Usage of the Customer's tools / Follow up of the Customer's processes & procedures
Management of all incoming requests / orders
Management of the backlog (orders and orders related requests)
Addressing all written / verbal requests and complaints received from the Customer
Process improvements proposals / implementation
Manages Customer relationship through providing daily operational support
Keeps Customer informed of progress at all stages
Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
Action Sales Orders by following step by step processes documented in provided SOPs
Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery Confirmations.

Qualifications:

Graduate/Others.

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Mandatory Skills:

Computer (internet, MS Office package)
Good command of English (both written & spoken)
Enterprise Resource Planning system (basic knowledge)
Contract management systems & tools
Customer relations management / contract management / supply chain / logistics
Very good verbal & written communication skills
Rigorous and accurate working style

Qualifications:
Bachelor Degree

Good comm skills

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.