IT Help Desk Support - Chandigarh, India - PGEIN Pvt. Ltd.

PGEIN Pvt. Ltd.
PGEIN Pvt. Ltd.
Verified Company
Chandigarh, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are a privately held, diversified company whose subsidiaries operate in a variety of industries including transportation, logistics, heavy-duty equipment dealerships, equipment leasing & rentals.

PGE manages businesses that operates in both Canada and the United States, employing over 800 people nationally. We are a multicultural, equal-opportunity employer.


Position Requires:
Network Administrator and Help Desk Support Specialist


Responsibilities:


  • Trouble shoot desktop computers, Laptops, Printers, Cell phones, Desk Phones and network connectivity issues
  • Record, categorize and log requests for service, and follow up with ticket owners to ensure resolution in a timely manner
  • Monitor security logs from various security devices including servers, firewalls and antivirus tools
  • Anticipating problems and resolving them before they impact users when possible
  • Configure and troubleshoot cloud servers, including SharePoint, Teams and O365 exchange
  • Maintain and monitor security of devices, install and manage antiviruses; and perform regular backup and restore
  • Develop and maintain documentation in the knowledge base system
  • Administering LAN, WAN, internet/intranet
  • General IT related support as required

Experience, Qualifications and Skills

  • Degree from a recognized postsecondary program in computer technology
  • Previous experience in help desk and network administration is preferred
  • Certifications on networking, security and cloud services
  • Advanced knowledge of Active Directory, Domain Services; windows servers, Office365; Network (LAN/WAN) concepts, VPN technologies, firewalls, and security is required
  • Basic knowledge of ITIL
  • Ability and willingness to work after hours
  • Team player and strong work ethics
  • Take ownership of support requests until resolution and ensure requests are resolved in a timely manner
  • Multitask and manage a variety of diverse requests from a variety of users and levels
  • Responsible for identifying shortcomings and implement continuous improvement initiatives

Job Types:
Full-time, Permanent


Start Date:
Immediately


Job Types:
Full-time, Regular / Permanent


Salary:
₹25, ₹40,000.00 per month


Benefits:


  • Food provided
  • Provident Fund

Day range:

  • Monday to Friday

Shift:

  • Day shift

Ability to commute/relocate:

  • Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


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