Customer Executive - Navi Mumbai, India - Hexaware BPS
Description
Job Description:
A. Roles & Responsibilities
Executives are responsible for following these procedures:
- Handle Inbound and Outbound calls.
- Schedule appointment of Applicants for Documentation and biometrics.
- Check the status of the applied VISA.
- Renew the Visa of the applicants staying Abroad.
- Handle the queries and complaints regarding VISA.
- Collection and dispatch status of Passports.
- Provide quick and effective resolution to customer's query.
- Display empathy and concern towards applicants
- Create WOW experience.
Eligibility:
- Good Communication and Writing skills.
- Multitasking ability.
Technical Competencies:
- Typing speed 25 to 30wpm with 90% accuracy.
- Be fluent and clear in speech.
Soft Skills:
(Language)
- English
Qualification:
Graduates and Undergraduates
Working Days: 5 days (Saturday, Sunday off).
Shift Time: 8:00am to 5:00pm
Job Types:
Full-time, Fresher
Salary:
₹14, ₹20,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Navi Mumbai , Maharashtra: Reliably commute or planning to relocate before starting work (required)
Speak with the employer
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