Key Accounts Executive - Delhi, Delhi, India - POSist Technologies

POSist Technologies

Verified Company

Delhi, Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Information:

Industry

IT Services
City

New Delhi
State/Province

Delhi
Country

India
Zip/Postal Code

110015

About us:

We are a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation. We bring over a decade of experience in driving efficiency for some of the top restaurants worldwide.

With our unified platform, we strive to create unique experiences for restaurant operators by empowering them with a complete view and control of their operations from the front of the house, back of the house to everything in between.

Posist's unified technology platform streamlines restaurants' front of the house, back of the house, out of house/integrations, analytics, and CRM.

Renowned restaurant chains including Taco Bell, Nando's, Carl's Jr, Häagen-Dazs, Jamie's Italian are among a few brands using Posist to manage their processes, people, and place of operations.

We are seeking highly motivated and detail-oriented
Key Account Executive - Renewals to join our dynamic team at Posist.

As a
Key Account Executive
Renewals, you will play a critical role in

ensuring the ongoing success of our B2B SaaS customers by driving the renewal process.

You will collaborate closely with our sales, customer success, and finance teams to facilitate seamless renewals and help maximize customer satisfaction and retention.

Responsibilities:

Renewal Management:

Own the endtoend renewal process for an assigned portfolio of B2B SaaS customers
Proactively engage with customers before their contract expiration to understand their needs, address any concerns, and present renewal options
Collaborate with the account management team and sales team to develop renewal strategies tailored to each customer's specific situation
Maintain accurate and uptodate records of renewal activities, communications, and contract details in CRM and other relevant systems

Negotiation and Pricing:

Work with customers to negotiate favorable terms and pricing for renewal contracts, while aligning with company guidelines
Position the value of our solutions and address customer inquiries related to pricing, features, and contract terms

Customer Relationship Building:

Develop strong relationships with key stakeholders within customer organizations to understand their business objectives and align our solutions to their needs
Act as a trusted advisor, providing insights into industry trends and best practices that can benefit the customer's business

Escalation Management:

Address and resolve any customer concerns or issues that arise during the renewal process, partnering with appropriate teams to find solutions

Requirements:

Experience successfully managing renewals, exceeding targets, and maintaining strong customer relationships
Excellent negotiation, communication, and presentation skills
Strong analytical and problemsolving abilities
Ability to work independently, manage multiple priorities, and meet deadlines
Knowledge of SaaS business models, subscription pricing, and industry trends is a plus

Benefits: