- Invoicing:
- Develop and implement efficient & accurate invoicing processes and systems
- Ensure timely and accurate generation of invoices, adhering to relevant legal and contractual requirements
- Collaborate with various internal stakeholders, such as sales, project management, CRM and finance teams, to gather necessary billing information
- Review and validate invoices for accuracy, including pricing, discounts, and terms
- Resolve any invoicing discrepancies or issues in a timely manner
- Ensure accurate accounting entries in ERP system
- Adherence to various deliverables as per defined SLAs
- Assist in preparation of various MIS / reports for senior management
- Collections:
- Oversee the collections to ensure the timely and efficient collection of AR outstanding
- Develop and implement effective collection strategies, policies, and procedures
- Monitor and analyze customer accounts receivable aging and take appropriate actions to minimize delinquency
- Communicate and follow up with collectors, CRMs and customers to resolve payment disputes and outstanding issues
- Collaborate with cross-functional teams, such as sales and legal, to handle complex collection cases
- Assist in preparation of factoring related submission
- Continuously review and improve invoicing and collections processes, identifying areas for automation, efficiency gains, and cost reduction
- Stakeholder Management:
- Manage and nurture relationships with international customers, understanding their unique invoicing and collection requirements
- Provide exceptional customer service and act as a point of contact for invoicing and collection queries
- Collaborate with regional teams to ensure consistency and compliance with international invoicing and collection regulations
- Process Optimization and Reporting
- Develop and maintain relevant metrics and reports to track team performance and provide insights to senior management
- Implement best practices and industry standards to enhance the overall effectiveness of the invoicing and collections function
- Requirements & Experience:
- Bachelor's degree in finance, accounting, or a related field. An MBA or relevant professional certification is a plus
- At least 10+ years of experience in invoicing and collections, with a focus on international customers
- Strong working knowledge of international invoicing regulations, including tax requirements and currency conversions
- Demonstrated ability to manage and lead a team effectively, driving performance and fostering a collaborative work environment
- Excellent communication and interpersonal skills, with the ability to interact confidently with internal and external stakeholders
- Analytical mindset with the ability to identify process improvement opportunities and drive change
- Proficiency and exposure to financial system ERPs like SAP
- Ability to conceptualize and design for automation and controls in the system
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Description
As an AR Manager, you will be responsible for overseeing and optimizing all aspects of the invoicing and collections function within the SSC Team of XBP Europe Inc., and will be based out of Vashi, Mumbai