Service Coordinator- Product Supply - Goa, India - Power Engineering India Pvt. Ltd
Description
Receive Customer Complaints and Respond to Customers, within the timelines defined in the Service Level Agreements with various customers.- Ensure that every Customer Complaint is registered in the ERP System
- Liaise with Customers, Field Service Engineers, Field Service Dealers and coordinate the restoration activities and/or corrective actions for breakdown services.
- Authorize Travels and Visits of Field Service Engineers, Field Service Dealers for providing breakdown services, or maintenance services
- Ensure that necessary Requests/Indents are raised for the required spare parts in order to rectify the problem, or in order to close the complaint.
- Liaise with Parts Suppliers, Spare Parts Stores, and Logistics departments for despatch of spares to the respective sites.
- Ensure that Field Service Reports are received within the defined time, as soon as the Complaint is attended and closed.
- Ensure that Quotations are sent to Customers, for Spares and Services, where the complaints are not covered under warranty, or for routine/periodic maintenance services, or where the spares or services are not part of the Annual Maintenance Contract (AMC).
- Ensure that Customers Approvals are obtained for Quotations for Spares and Services
- Ensure that Invoices are raised on Customers, for Spares and Services.
- Ensure that every Complaint is closed in the ERP System, after technical and commercial closures of the complaint.
- Ensure that Payments are collected from Customers, within the agreed timelines.
- Ensure that Periodic Servicing / Routine maintenance of Gensets are carried out, as per manufacturers' recommendations, for
both, Gensets which are under warranty, or which are under AMC with the Company. - Ensure that mandatory / committed maintenance visits are executed as per the AMC Schedules.
- Ensure that the Visit Reports are received and submitted to the AMC Billing Department.
- Ensure that Warranty Claims are raised on Original Equipment Suppliers
- Ensure that Defective parts, which were replaced under warranty, are received from the Field within the defined time.
- Ensure that Defective parts are returned to Original Equipment Suppliers
- Ensure that Warranty Claims are closed and settled between PEIPL and Supplier.
- Scrutinize and approve Expense Vouchers, Travel Vouchers, of the Field Service Engineers, and Field Service Dealers.
- Prepare and submit Product Support Performance and Analysis Reports, Weekly, Monthly, Yearly, for Management Review.
Job Types:
Full-time, Regular / Permanent
Salary:
₹15, ₹20,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Morning shift
Ability to commute/relocate:
- North Goa, Goa: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
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