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Analyste Support 1
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Analyste Support 1
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Michelin Pune, IndiaAnalyste Support 1 · - Job Description · - The position is a global role and is responsible for L2 support activities around Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and im ...
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Support Analyst-1
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Analyst-1
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TIAA Pune, IndiaAnalyst - Finance Control · The Analyst, Finance Control, India role supports continual testing of internal finance controls. Working under limited supervision, this job assists with remediating gaps found through the testing process, while also working with external auditors to ...
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Analyste Performance 1
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Analyste Développeur 1
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Patching Analyst-1
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Telecom Tier 1 Support
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Security Analyst 1
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Support Analyst
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PRGX Global, Inc Pune, India Full timeJob Description Title Support Analyst Area GSS-AP Primary Responsibilities May perform administrative tasks Excel / Access, etc. · Conduct duplicates and statements review · Must be able to participate and learn duplicate and statements claim concept for a single client ...
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Support Analyst
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Support Analyst
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PRGX Pune, India Full timeBack to search results Job Description TitleSupport Analyst AreaGSS-AP Primary Responsibilities May perform administrative tasks Excel / Access, etc. · Conduct duplicates and statements review · Must be able to participate and learn duplicate and statements claim concept for a ...
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Support Analyst
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NCS Group Pune, IndiaAre you looking for value-adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and soluti ...
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Support Analyst
2 weeks ago
NCS Group Pune, IndiaAre you looking for value-adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and soluti ...
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Transaction Capture Analyst 1
2 weeks ago
12542 Citicorp Services India Private Limited Pune, India Full timeThe Transaction Capture Analyst 1 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture overall objective of this role is to maintain position records and provide support with processes su ...
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Business Analytics Analyst 1
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12542 Citicorp Services India Private Limited pune, IndiaThe Business Analytics Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. ...
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Client Onboard Analyst 1
3 weeks ago
Citi pune, India Full timeThe Client Onboard Analyst 1 is an individual contributor role and will be focused on providing support to Implementation Managers, Client Service officers, Client executives and other stakeholders on all Client Onboarding, maintenance, and account closure related matters. This r ...
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telecom tier 1 support
3 weeks ago
AireSpring pune, India Full timeJob Description · RESPONSIBILITIES INCLUDE: · Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues. · Work with CLEC's and ILEC's to manager tickets and troubleshoot transport and layer 2 issues. · Engage and troubleshoot with vendors on hardware and ...
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Security Analyst Level 1
3 weeks ago
Hexagon India pune, IndiaHexagon Security Analysts L1 Job Description · Security Analysts L1: · Hexagon is seeking a Security Analysts L1. This position will sit in India (Pune). The working hours will typically starts from 7am/11am and will be on a rotational basis with the need for on-call availab ...
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Support Analyst
1 week ago
NCS Group Pune, IndiaAre you looking for value-adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and soluti ...
Support Analyst-1 - Pune, Maharashtra, India - Michelin
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Description
Support Analyst-1KEY EXPECTED ACHIEVEMENTS Incident Management:
Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users
Service Request handling:
Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure
Change Management:
Participation in the change management process
Problem Management:
Participation in the analysis of root causes of incidents Monitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors.
Incidents based on monitoring detections are triggered and tackled.Continuous Improvement:
Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.
Knowledge Management:
Lessons learned from activities are ensured to be documented and shared
Service Level Management:
the performance management system is understood and alerts on cases of issues are set.