Call Center Executive Female- Malayalam - Kochi, Kerala, India - Lumiere Holidays

Lumiere Holidays
Lumiere Holidays
Verified Company
Kochi, Kerala, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Number of Vacancies - 2:


Job Discription:


Job brief:


Responsibilities:


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Requirements:


  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
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