Executive - Customer Support - Mumbai, India - Ketto

Ketto
Ketto
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Title:
Executive - Customer Support


Summary:

Roles and Responsibilities:

  • Respond to customer inquiries and provide timely and accurate resolutions to their issues or concerns.
  • Handle customer complaints and ensure they are resolved in a professional and satisfactory manner.
  • Collaborate with crossfunctional teams to address customer needs and improve overall customer satisfaction.
  • Maintain a high level of product knowledge to effectively assist customers with their queries.
  • Identify opportunities to upsell or crosssell products and services to existing customers.
  • Assist in the development and implementation of customer support strategies and initiatives.
  • Monitor customer feedback and identify trends or areas for improvement.
  • Prepare and present reports on customer support metrics and performance.
  • Stay updated on industry trends and best practices in customer support.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 1 year of experience in a customer support or similar role.
  • Excellent verbal and written communication skills.
  • Strong problemsolving and decisionmaking abilities.
  • Ability to work well under pressure and meet tight deadlines.
  • Proficient in using customer support software and CRM systems.
  • Exceptional interpersonal skills and ability to build rapport with customers.
  • Strong attention to detail and organizational skills.
  • Ability to work independently as well as in a team environment.
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