Customer Service Executive - Bengaluru, India - FIlmbaker

FIlmbaker
FIlmbaker
Verified Company
Bengaluru, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Client Servicing Executive


We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner.

The client servicing executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.

You should also be able to identify new business opportunities through client referrals.


To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure.

Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.


Client Servicing Executive Responsibilities:


  • Cultivating solid relationships with clients through the provision of exceptional aftersales service.
  • Creating a positive onboarding experience for new clients.
  • Identifying ways to overcome clients' initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.
  • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Client Servicing Executive Requirements:


  • Bachelor's degree in business administration or an industryrelated field.
  • Proven experience of 25 years working as a client servicing executive.
  • Proficiency in Microsoft Excel.
  • Working knowledge of Customer Relationship Management (CRM)
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problemsolving skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Salary:
₹250, ₹300,000.00 per year


Benefits:


  • Health insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Quarterly bonus

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
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