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    Sr. Executive - Chennai, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Chennai, India

    2 weeks ago

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    Description

    Position Summary:

    This role is responsible for facilitating benefit support to associates. Duties include but are not limited to researching, analyzing, and resolving associate benefit concerns.

    Essential Functions:

    • Have a strong command of US Benefit programs up to and including Medical, Dental, Vision, FSA, COBRA, 401k and Life insurance.

    · Must possess a strong command in FMLA, Workers Compensation, and Disability Programs

    • Assist in managing International Benefits to include Canada and invoicing for Latin America (LATAM) Benefits.
    • Manages life cycle of associate inquiries via email to include researching, analyzing, and resolving.
    • Partners with management to resolve escalated benefits related inquiries and effectively communicate to associates.
    • Assist in managing relationships with preferred vendors.
    • Monitors trends related to inquiries from associates and evaluates alternatives and solutions.
    • Identifies necessary changes in business processes and recommends modification to improve delivery of benefit programs.
    • Acts as a liaison between associates, managers and/or HR Business Partners to educate on benefit policies and procedures.
    • Assists in development of associate communications, website content, and ideas to improve associate engagement.
    • Performs ongoing compliance audits to ensure all policies and procedures are managed accordingly

    · Manage all labor related claims (i.e. DOL, EEOC) with Legal and HR Compliance partners

    • Other assignments and special projects as assigned.


    Skills:

    · Communication - Outstanding verbal and written skills.

    · Active Listening - Give full attention, takes time to understand the problem/situation, and asks questions as appropriate.

    • Critical Thinking - Use logic to identify problems or trends. Leverage knowledge and resources to identify solutions or conclusions.
    • Advanced Computer Skills – Excel, PowerPoint, Word and Outlook.
    • Organizational Skills – Prioritize tasks and locate necessary items, emails, documents, or forms easily.
    • Meets Deadlines - Accomplish tasks on time, working both individually and in a team-oriented, fast-paced environment.

    • Relationships with Others - Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
    • Demonstrates strong work ethic

    · Trained in management of HIPAA and Personal Health Information(PHI)

    Experience:

    · Bachelor's degree or equivalent combination of education and experience

    · A minimum of 3-5 years of Health and Welfare experience

    • Experience working with human resources information systems (HRIS)

    • Vendor management experience
    • Experience working in a fast-paced environment
    • Experience managing Canadian and LATAM benefits plan (not necessary but a plus)
    • Workday experience is a plus but not necessary.
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