Guest Service Associate - Mcleodganj, India - Alt Life

Alt Life

Verified Company

Mcleodganj, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Responsibilities for a Guest Service Associate:

Welcome and Greet Guests: Provide a warm and friendly welcome to guests as they arrive, ensuring a positive first impression of the establishment.

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Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out process, including verifying guest information, assigning rooms, and processing payments accurately.
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Provide Information and Assistance: Serve as a knowledgeable resource for guests by providing information about the hotel facilities, services, and local attractions. Assist guests with inquiries, requests, and resolving any issues they may encounter during their stay.
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Maintain Cleanliness and Orderliness: Monitor and maintain the cleanliness and orderliness of the lobby area, ensuring a pleasant and inviting atmosphere for guests. Coordinate with housekeeping staff to address any cleanliness issues promptly.
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Handle Guest Feedback: Listen to guest feedback and address any concerns or complaints in a professional and timely manner. Take proactive steps to ensure guest satisfaction and loyalty.
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Promote Sales and Upselling: Promote hotel amenities, upgrades, and special offers to guests to enhance their experience and increase revenue. Utilize persuasive communication skills to encourage guests to take advantage of additional services.
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Handle Cash and Payments: Process cash, credit card, and other forms of payment accurately and securely. Balance cash drawers at the beginning and end of each shift and report any discrepancies.
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Security and Safety Awareness: Maintain awareness of security and safety protocols, including monitoring guest activity and reporting any suspicious behavior or incidents to the appropriate authorities.
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Team Collaboration: Collaborate effectively with other hotel staff members, including housekeeping, maintenance, and management, to ensure seamless operations and exceptional guest service.
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Continuous Learning and Development: Stay updated on industry trends, hotel policies, and customer service best practices through training sessions and self-directed learning to continually improve performance.

Pay:
₹10, ₹16,000.00 per month

Benefits: