Client Servicing - Gurgaon, India - BaffleSol Technologies

BaffleSol Technologies
BaffleSol Technologies
Verified Company
Gurgaon, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.

  • Develop open and effective communication channels with each client that can be employed by other departments as well.
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
  • Encourage revenue growth by inspiring clients to purchase accessories and additional services.
  • Become the reliable point of contact for each customer to establish a strong business relationship.
  • Identifying ways to overcome clients' initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees

General

  • Bachelor's Degree in Business or a related field required
  • 3+ years' experience in customer service role
  • 1+ years' experience in management position preferred
  • Must demonstrate ability to meet deadlines
  • Strong communication skills required
  • Proficiency in Microsoft Excel and Power Point
  • Working knowledge of Customer Relationship Management (CRM) software.
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problemsolving skills.
  • Effective communication skills.

Job Category:
Marketing
Job Type:Permanent
Experience:5
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