Monitoring - Delhi, India - Stefanini, Inc

Stefanini, Inc

Verified Company

Delhi, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Description
The Senior Monitoring Engineer's primary role will be providing product and infrastructure support to the tools like

Responsibilities

Perform the implementation and ongoing management of the overall design, solution, and strategy of end point monitoring tools
(ControlUP / NextThink etc.
Should be exceptionally good with
PowerShell scripting to develop sealf healing scripts / automation.
Work with vendors and internal technology teams on implementation and customization of various reporting.
Carry out maintenance/upgrades on all end points monitoring agents.
Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide stateoftheart monitoring experience
Provide presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.
Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
Provide detailed runbook procedure and support documentation for routine maintenance on the monitoring systems
Develop technical standards, define operational processes, and configuration best practices for monitoring infrastructure.
Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating cost
Provide incident management and support to the critical issues escalated by Digital Operations team
Work with the Operational Support leadership team to ensure compliance with the Operational and Vendor escalation procedures.

Required Skills:

6 to 8 years of relevant handson experience in managing end point monitoring tools like
ControlUP / NextThink etc.
Should be exceptionally good with
PowerShell scripting to develop sealf healing scripts / automation.
Experience on Virtual end point technology (VDI / VMware etc.)
Good knowledge in supporting end user infrastructure issues.
Strong troubleshooting skills accompanying creating thinking to resolve complex and noncomplex issues.
Must possess excellent customer service, follow up and organizational skills
Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management.
Understanding of ITIL standard methodologies and processes
Experience with manufacturer/vendor support (raising cases, escalating)
Good knowledge of MS Excel.
Experience working with SDKs / REST APIs (ServiceNow, Citrix, VMWare etc)
Programming/Scripting experience (PowerShell/C#/Python etc)
Desirable experience with Apple Mac (Bash / JAMF)
Experience working programmatically with Active Directory & Azure AD
Beneficial experience with VMWare vSphere, Citrix XenDesktop & Citrix DaaS, Azure.