Client Success Executive - Remote, India - VMax Wellness

VMax Wellness

Verified Company

Remote, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description

ROLE :
Client Success Executive

Reports to - Manager Client Success and Quality

About the Company:

VMax is a service based startup revolutionising the Digital Health & Wellness market by transforming people's lives through Weight management services and Healthcare of Lifestyle-related health Conditions.

We have proudly served and transformed the lives of 14,000+ clients from India and Abroad.

Looking for a company that values a positive and supportive work environment? Join VMax and become a part of our empowering culture centered around wellness, community, and empowerment.

We prioritize the well-being and success of our team members and strive to create a collaborative and diverse workplace where everyone feels valued and inspired to do their best work.

Join us in making a positive impact on people's lives

About the job

The "Client Success Executive" works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing,Development) to ensure that we are providing amazing service experiences along with a great product for our customers.

As a Client Success Executive, you will report to the Client Success Manager and will support the adoption, retention and growth of our customer base.

Key Responsibilities -

Take a high volume of outbound calls with a friendly and positive voice, give precise and correct information about the query to the customer and work towards meeting the daily targets.
Update and process information accurately into the system.
Resolve Customer problems in a timely manner and stick to the defined SLA.
Take Ownership & Deliver on Customer commitments
Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact.
Clear Communication during all conversations with Customers, uses simple English or other regional languages, that delivers information and solutions in an easy manner.
Professional Focus demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration.
Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments
Teamwork consistently works together, trust in each other, and engage in constructive conversations for the good of the group.

Requirements:

Strong written and verbal communication skills
The ability to analyse data and research results
Exceptional problemsolving ability
Excellent time management skill and keen attention to detail
Ability to manage and prioritise tasks
Customer focus with a high level of enthusiasm and a positive attitude
Ability to work within teams to exceed customer expectations
Possess a high level of confidence, desire to succeed, and assertiveness
Experience working independently and scoping/executing highquality deliverables are a must
Ability to remain fact focused on emotional situations

Join VMax:

Holistic fitness and wellness company and be a part of a vibrant and empowering culture We prioritise a healthy work environment that values personal growth and collaboration. Come work with a team that is passionate about making a positive impact on people's lives.

Job Type:
Full time

Working Hours: 8 Hours ( Mon to Sat )

Job Mode:
Remote, Onsite

Salary : 2,40,000 L to 3,00,000 L per annum based on Experience, Skills and knowledge.

Job Types:
Full-time, Permanent

Salary:
₹240, ₹360,000.00 per year

Benefits: