IT Help Desk Technician - Chennai, Tamil Nadu, India - Vendasta

Vendasta

Verified Company

Chennai, Tamil Nadu, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

IT Help Desk Technician

Chennai, India

At Vendasta, we believe in helping great local businesses survive and thrive in a world that's more competitive than ever and we are growing our team This is an opportunity to join a growing team and directly impact local economies worldwide.

In a world where local businesses all over the globe have had their livelihoods turned upside down, Vendasta continues to help them embrace digital solutions and flourish.

Keep reading if you'd like to join us on our mission to support small businesses all over the world.

Job Summary:

Your Impact:

With the team, troubleshoot and resolve a wide range of Windows/Mac systemrelated and other hardware, software, and network issues accurately and effectively.
Prepare, configure, and maintain user computer hardware and software, ensuring optimal performance and security.
Assist users with technologyrelated questions and concerns.
Look after our inoffice IT equipment and perform routine maintenance.
Liaise with vendors like Dell and other vendors to resolve hardware issues of laptops and accessories.
Update and maintain IT inventory in our asset management system.
Provide support for meeting rooms, user biometric access and removal.
Document and track all support requests thoroughly, ensuring efficient followup and resolution
Stay uptodate with emerging technologies, industry trends, and best practices.

What You Bring to the Table:

Understanding of computer hardware and software for both the Windows and OSX operating systems
Excellent customer service skills, with the ability to communicate complex technical concepts clearly and concisely.
Basic knowledge of TCP/IP networking, DNS, DHCP, and VPN concepts.
Proficiency in troubleshooting and problemsolving, with a systematic and analytical approach
Ability to work independently and as part of a team, collaborating effectively with colleagues and endusers
Ability to multitask and handle frequent interruptions.
Excellent written and verbal communication skills, with the ability to convey technical information effectively to both technical and nontechnical audiences.
Should be available during nonworking hours based on requirements or emergencies. Time in lieu will be granted.

Preferred Qualifications:

Any certification for operating systems, hardware, or IT processes is a plus.
Associate's or bachelor's degree in computer science, information technology, related field, or equivalent experience.

About Vendasta:

So what do we do? We create an entire platform full of digital products & solutions that help small to medium-sized businesses (SMBs) have a stronger presence online through digital advertising, online listings, reputation management, website creation, social media marketingand much more Our platform is used exclusively by channel partners, who sell products and services to SMBs, allowing them to leverage us to scale and grow their business.

We are trusted by 65,000+ channel partners, serving over 6 million SMBs worldwide

Perks:

Benefits
Health insurance
Paid time offs
Training & Career Development
Professional development plans, leadership workshops, mentorship programs, and more
Free Snacks, hot beverages, and catered lunches on Fridays
Culture comprised of our core values: Drive, Innovation, Respect, and Agility
Night Shift Premium
Provident Fund