Call Centre - Faridabad, India - hireeasi

hireeasi
hireeasi
Verified Company
Faridabad, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Call Center Representative responsibilities include:


  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center "scripts" when handling different topics
  • Identifying customers' needs, clarify information, research every issue and providing solutions

Job brief

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • High school degree

Job Types:
Full-time, Regular / Permanent


Pay:
₹15, ₹20,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Ability to commute/relocate:

  • Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)


Language:


  • English (preferred)

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