Customer Service Representative - Mulund, Mumbai, Maharashtra, India - Easyeat Foods

Description

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Ensuring a positive and professional client service experience.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns and facilitating proactive intervention steps.

• Languages spoken
• Gujarati/ Kutchi, Hindi, English
• Communication Skills
• Customer service
• Problem solving
• Documentation & organization skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multitasking
• Ability to coordinate with other departments on clientrelated matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Willingness and the ability to travel to client locations, when required.
• Excellent interpersonal and recordkeeping skills.
• Exceptional ability in providing professional, efficient, and friendly client services

• College Degree
• Certification in customer relations, customer services, or similar would be advantageous.
• 23 years of experience in client services, sales, or a similar role.

• MS Excel, Word, Documentation

• Day shift

• Bachelor's (preferred)

• Customer service