Avp - Digital Banking - Mumbai, India - Citi

Citi

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Plays a key role in developing and managing the implementation of the digital product suite for new and existing customers across businesses
Works across multiple lines of business to deliver value added enhancement to the customer engagement platforms
Enhance customer experience across online and offline assets through testing, personalization and automation of customer journeys
Performs project management on small to medium scale projects from inception through to delivery
Supports the product and partner teams in the development of digital tools and all web assets providing guidance on best practice and upcoming market trends/opportunities
Brings innovations in tools to improve responses and design
Manages key projects/digital initiatives and delivers positive outcomes in line with business deadlines
Meet Key Performance Indicators; meet Customer Satisfaction and Net Promotor Score goals
Comanage website, innovating to deliver a remarkable customer experience, drive conversion and better engagement with the brand and products
Track and manage production issues and work with relevant technology and local teams to expedite solutions
Support monthly releases and perform business sanity testing
Provide Subject Matter Expertise and direction for insights gained from experience on digital product project delivery
Attend digital industry events and courses to remain up to date with industry trends and innovation; share relevant learnings and opportunities with the digital community
Develop and deliver world class digital program and functionality delivery
Prepare consistent and uniform reporting outputs that provide direction for optimization
Provide accurate and valuable MIS for key stakeholders to ensure a Digital first approach to all activities
Work as problem solver for key initiatives across multiple business areas to deliver digital projects
Leverage local, regional and global relationships to ensure delivery of key projects and initiatives
Maintain relationships with key stakeholders across the business

Qualifications:

810 years of experience
Experience working within a Project Management role within a large institution
Demonstrated leadership experience and managing marketing teams
Excellent numerical/analytical capability
Consistently demonstrates clear and concise written and verbal communication
Ability to think strategically and then execute upon that design
Proven ability to plan and coordinate multiple streams of work to effectively deliver highquality, sustainable results as required by the business
Ability to handle multiple tasks and prioritize workload
Lateral thinker who demonstrates drive and commitment to delivering innovative solutions
Customercentric
Adaptable and resilient

Education:

Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Product Management and Development

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Job Family:

Digital Product Management

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law" poster. View the
EEO is the Law Supplement.

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EEO Policy Statement.

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