Front Desk Executive - Sasni, Aligarh, Uttar Pradesh, India - GP Technologies Solutions

GP Technologies Solutions
GP Technologies Solutions
Verified Company
Sasni, Aligarh, Uttar Pradesh, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Title:
Female Help Desk Representative


Location:
Aligarh, India


Company:
Metal Exporter Company


Salary Range:
₹10,000 - ₹15,000 per month


Experience:
1-2 years


Education:

Graduation or pursuing


Job Type:
Full-time


Timings: 10:00 AM - 6:00 PM


Responsibilities:

2.


Issue Resolution:
Address customer concerns, troubleshoot problems, and resolve issues effectively and efficiently, ensuring customer satisfaction and retention.

3.


Information Management:
Maintain accurate records of customer interactions, transactions, inquiries, and complaints using the company's database or help desk software.

4.


Product Knowledge:

Develop a comprehensive understanding of the company's products, services, and policies to provide accurate information and assistance to customers.

5.


Communication:
Communicate effectively with customers, colleagues, and other departments to ensure prompt resolution of customer issues and inquiries.

6.


Coordination:

Collaborate with internal teams such as sales, operations, and logistics to coordinate customer requests, orders, and deliveries as needed.

7.


Documentation:

Prepare and maintain documentation, manuals, and FAQs to facilitate customer self-service and improve overall efficiency of the help desk function.

8.


Feedback Collection:

Gather feedback from customers to identify areas for improvement and contribute to ongoing efforts to enhance customer satisfaction and service quality.


Requirements:

1.


Experience:
1-2 years
of experience in a customer service or help desk role preferred.

2.


Education:

Graduation or pursuing
a degree in any field.

3.


Communication Skills:
Excellent verbal and written communication skills in English and Hindi.

4.


Empathy:
Ability to empathise with customers and provide personalized assistance to address their needs and concerns.

5.


Problem-Solving:
Strong problem-solving skills with the ability to quickly analyze situations, identify issues, and implement effective solutions.

7.


Interpersonal Skills:
Pleasant demeanour, patience, and the ability to remain calm and composed under pressure.

8.


Team Player:
Ability to work collaboratively with colleagues and contribute to a positive and supportive work environment.


Benefits:


  • Competitive salary package.
  • Opportunity to work with a reputable metal exporter company.
  • Training and development programs to enhance skills and knowledge.
  • Other benefits as per company policy.
Geetika Arora


Salary:
₹10, ₹15,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Bachelor's (preferred)

Experience:


  • Front desk: 1 year (required)

Work Location:
In person
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